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In this workshop, staff from the UMass Amherst Translation Center provided an overview of considerations regarding interpreting and translation needs, tools, and best practices within a public health or healthcare setting. Specific topics covered included:

  • Should bilingual employees in your agency serve as interpreters and/or translators?
  • The dangers of children, minors, relatives, and family friends serving as interpreters and/or translators (including legality issues)
  • To use or not use Google Translate and other machine translation
  • How to work effectively with interpreters and translators
  • Interpreters via Zoom
  • Covid-19 and Terminology (contact tracing and connecting with speakers of languages other than English via phone)
  • Options for Language Services
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